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    • Why EthnoPraxis?
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EthnoPraxis

People + Practice = Performance

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Covering all aspects of customer experience, the EthnoPraxis Way

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    • Evaluation Approach
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    • Got Data?
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  • Who We Are/
    • Why EthnoPraxis?
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March 12, 2019

HOW MY HEALTHCARE INSURANCE PROVIDER MADE ME LOYAL→

March 12, 2019/ Jean Marie Johnson
HOW MY HEALTHCARE INSURANCE PROVIDER MADE ME LOYAL

“Call healthcare insurance provider.” It’s a to do that gets bumped until I simply have to act. I procrastinate because I don’t look forward to being disappointed.

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March 12, 2019/ Jean Marie Johnson/ 1 Comment /Source
CX, breathe, rep, representative, premera, premera blue cross, blue cross, blue shield, user-friendly, frustrated, customer experience, customer service, loyal, loyalty, efficiency, emotion, to do, phone, phone call
  • Home/
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    • What We Do
    • Instructional Design
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    • Bias Training
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    • CX & Customer Service
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  • Workshops/
  • Who We Are/
    • Why EthnoPraxis?
    • Our Team
    • Testimonials
  • What is CX?/
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©Ethnopraxis, 2018