Because customer experience ownership is distributed across departments and functions, we work in areas that may not seem related but are very much part of supporting and training ALL employees. 

What we do falls into the following broad categories:

Program Evaluation

• Working with program stakeholders to design and implement an evaluation framework.

• Establishing feedback loops to integrate stakeholder insights into program design and delivery, fostering a culture of continuous improvement.

• Developing and refining indicators, metrics, and data collection methodologies to measure program effectiveness and impact.

• Overseeing data collection processes, ensuring data quality and integrity.

• Analyzing quantitative and qualitative data to generate insights into performance and outcomes.

• Preparing comprehensive evaluation reports and presentations to communicate findings and recommendations to program teams.

Grant Evaluation

Evaluating a grant involves assessing the effectiveness and impact of the funded project or program to determine whether it has achieved its intended goals and delivered the desired outcomes. Grant evaluation helps funding organizations ensure accountability, make informed decisions, and allocate resources effectively. The evaluation incorporates three types.

1. Performance Monitoring

   Ensures accountability for program activities by monitoring and reporting on progress toward pre-established goals.

2. Formative Evaluation

   Seeks to understand if the strategy, initiative, or program is being implemented as planned and managed well.

3. Summative Evaluation

   Investigate whether the strategy, initiative, or program achieved the desired outcomes and what made it effective or ineffective.

Employee Engagement

• Work with the Organization leadership to develop a learning culture that supports employees to apply the learning to on-the-job performance

• Design training to enhance:

  • Motivation

  • Connection

  • Employee retention

Training and Development

• Performance Driven Instructional Design

  • Stakeholder Engagement & Consulting

  • Needs Assessment

  • Evaluation Planning

• Training Evaluation and ROI Strategy

• Program Evaluation

• Data Analysis

• Transforming L&D into a Strategic Asset