Customer experience crosses functions


Because ownership of customer experience is distributed across departments and functions, we work in areas that may not seem related but are very much part of supporting and training ALL employees. 

What we do falls into the following broad categories:



Customer Experience

  • Voice of the Customer (outside in)
  • Voice of the Employee (inside out)
  • Customer Journey Mapping
  • Omni-Channel Customer Data
  • Business Process Analysis


Employee Engagement

  • Employee Sourcing and Selection
  • Internal Communications
  • Coaching and Feedback
  • Recognition and Reward


Training and Development

  • Performance Expectations
  • Employee Onboarding
  • Front Line Employee Training
  • Front Line Supervisor Development
  • Train the Trainer