Five Questions
Many organizations assume that their training efforts lead to improved performance, but research has shown otherwise. While Level 1 (reaction) and Level 2 (learning) are routinely measured, most learning teams lack the tools and confidence to evaluate behavioral change (Level 3) and business results (Level 4). This session introduces five essential questions that align training design and evaluation with measurable outcomes. By implementing this framework, learning and development professionals can confidently demonstrate the true impact of training and secure their role as strategic business partners.
