People + Practice = Performance
A customer came into the office this morning and was very upset. When I saw her body language and heard her speak, I automatically thought about the training last night. The material in the training really stuck out in my mind. I know it sounds cheesy, but I thought about how to handle the situation and the customer left happy.
WhooHoo! I’m excited! I can’t imagine team trainings without this material anymore! Thanks for all your hard work on this.
Thanks for providing us with such a wonderful resource to help facilitate our virtual team meetings; it makes work seem less like work and more like fun!
I watched the four scenarios and they really come alive on video...it is really amazing how this gets transformed from the script. The field is going to love these high quality segments.
The ‘makeovers’ have been a huge success. Employees are talking about whether or not they need makeovers or if they are wearing their uniforms appropriately.
I really like the presentation as it gives a very clear picture of how far we have come. I think this is critical for our new employees to understand that this not a flavor of the month program and that we as a company are committed to providing and recognizing exceptional service. Thanks for all you do to make all of this possible!
A warm greeting and a smile make all the difference in the world! Thank you for helping us communicate and reinforce that message.