CXPA Customer
Spark Dallas

October, 2018
Pete DiSantis, Jean Marie Johnson — Dallas, TX

Topic: “Only Footsteps Away”

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2018 ATD St. Louis
Learn Conference

September, 2018
Mike Saunderson — St. Louis, MO

Topic: “Training and the Customer Experience”

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2018 ATD St. Louis
Learn Conference

September, 2018
Joan Melgaard — St. Louis, MO

Topic: “The Challenge of Bias”

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AMA South Sound

May 2018
Mike Saunderson, Pete DiSantis,
Ryan Zimbelman — Tacoma, WA

Topic: “Lost Luggage and the
Art of Fulfilling Your Promises”

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Next Generation
Patient Experience
Conference (NGPX)

November 2016
Jean Marie Johnson, Joan Melgaard — Phoenix, AZ

Workshop: “3-Layered Approach to
the Patient Experience”

Roundtable: “Adventures in
Operationalizing Journey Maps”

Roundtable: “Bias-Empowered from Within”

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Next Generation
Patient Experience
Conference (NGPX)

December 2015
Jean Marie Johnson — Phoenix, AZ

Topic: “Real People Real Experiences” |
“The Patient Experience Begins with
the Employee Experience”

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